Why Local Online Marketing Is Just As Important

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February 16, 2011

Are you ready to have a Local Business with a Global Advantage?

With the growth of the Internet, mobile web and social media networks, it is no wonder why businesses today are wanting to be online for maximum brand presence and exposure. Nothing wrong with that, but through the course of talking to various clients, it would seem that most businesses are so engrossed in getting GLOBAL exposure, neglecting the potential LOCALLY.

Now, I understand that businesses (especially small businesses) are in the game to make big sales and going into international waters but if you neglect your local audience, chances are, you may not make it internationally as well.

Why is it so?

#1: You’re in for HUGE Competition

It is important to understand that if you’re going global, you need to be even more aware of your competitors. Of course, you may have identified a niche market here and there but you’ll still have to compete your way up to gain web traffic and fans, not to forget the climb up the SEO rankings.

#2: Logistics

This is really simple but many tend to look over this matter. Is your business capable of shipping globally when sales happen? If so, great! But most of the time the answer I receive is “we will see if we can accommodate the request when it happens – we’ll leave it as that for now”. Do you really want to put all the effort to finally get some results, only to react when it happens?

Don’t get me wrong – I’m not against your business going global, but am suggesting that you may also want to start off being a champion locally, first. Why?

#1: Sandbox

You can first test your operations / system / procedures to see if they are too complicated to follow, or if there are any loop holes BEFORE going global. This may in return save you time, money and effort since the problem is still within local reach. After all, this can be considered as a “beta” phase to your business.

#2: Champion of the Pond

When it comes to online marketing, having a niche (the pond) makes it all the easier, what more if it’s localized. For example, “Advertising Firms in Malaysia” would probably be easier than “Advertising Firms” when it comes to online positioning locally. Start off by getting a foothold in your geographic location, then slowly expand when the time is right. By doing so, you’re also…

#3: Gathering of Supporters

This is important if you’re intending of going global in the long run and social media networks makes it all the easier. Blog comments, Facebook wall posts, Tweets and even tips / recommendations on Four Square allows real people to post real feedbacks about your business and CAN influence prospects’ buying decision. I don’t know about you but if it will make a whole lot of difference to me if I see a product / brand that has a huge fan base with feedback as opposed to none, especially if the business is not based locally.

#4: Additional Visibility

Being visible to your local customers can grant you even more visibility, especially when you’re already the champion in the pond and with a strong fan base! Imagine online reviews or even offline write-ups on local media – all these gives you additional exposure AND lands credibility to your business.

Start looking inwards and you’ll be on your way there! I’ll be happy to hear your thoughts on this topic, too!

2010 Was Filled With Viral Videos

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December 24, 2010

| Jan Wong

It’s only a day before Christmas and the 2nd last Friday of 2010.. how exciting! If you’ve been following this site, you’ll probably realize that I occasionally post up various viral videos that has attracted my attention (and millions around the world).

I must say that 2010 was a year where I’ve seen the most viral videos as compared to the years before. From cats in IKEA to a barbecue party of phones.. there’s just so many out there that made it big via videos this year.

Having said that, I would like to share 4 more viral videos before the year ends, 4 videos which I’ve found interesting from 4 different industries using different concepts / themes:

#1: The Google Chrome Speed Test

I’ve never thought a browser could produce a video featuring it’s speed in such an environment – comparing it with the speed of sound, lightning and a potato. Once again, this is a video riding on the UNCONVENTIONAL route, a key to create conversations and attention among viewers.

#2: Safety Campaign

Instead of using the usual route of illustrating gory scenes of road accidents and the consequences of driving without seat belts, this video used EMOTIONS as their key to get people talking. You need to watch it to see it (or rather, feel it) for yourself.

#3: Samsung Digital Camcorder

Bored of seeing ads introducing the latest gadget and it’s functionalities? This is a product launch video with a twist – they filmed it using the camcorder itself and filmed something really interesting to watch – someone with crazy business card throwing skills! Although the video does not speak about the product much, it serves it’s purpose to attract attention and now more people will know of the product’s existence. They used the OUTRAGEOUS key to unlock conversations.

#4: Interactive!

This has to be one of my favourites! Perhaps one of the very few that pushed the limits of viral videos, taking it really far! In fact, they managed to cleverly and creatively promote their product within the video which you MUST SEE for yourself! This is definitely a combination of UNCONVENTIONAL and HILARIOUS allowing it to receive over 13 million views!

So, you want to create something that goes viral?

Think the keys of unlocking conversations: UNCONVENTIONAL, OUTRAGEOUS, EMOTIONS and HILARIOUS – You’ll be on your way to your very own viral campaign.

Have a HAPPY and BLESSED CHRISTMAS! :)

How to: Integrate Social Media in Business Using Blogs (Part 3)

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December 22, 2010

| Jan Wong

So you now have a blog up and running and you’re working on your posts consistently, great! The common question I face during meetups with clients is: “Is that enough?”.

Is it?

It depends. It depends on how far you want to take your company / brand. If you’re comfortable having that limited number of readers or if you have no problem with a slow and steady organic growth of readership, then yes, it is enough.

However in most cases, companies and businesses would want to see results fast. They want to build a huge readership base within the shortest amount of time possible. Some make it, some don’t. Why? It takes a little more than just commitment and consistency to make it happen.

Here are 3 tips on how businesses can build readership:

#1: Guest Posting

This is pretty straight forward. Just like how your business is looking for opportunities to be featured on newspaper / magazine columns, you can write guest posts on other people’s blogs! All you need to do is to be on a lookout for opportunities to guest post – contact the site / blog owner to see if you can do so.

Remember to offer something in return such as an offer for them to write a guest post on your site, or to do a special feature about them or by linking them up. After all, it is a mutual benefit. Look for sites / blogs that relates to your industry so that your brand image is consistent. You may also want to wait till you have a healthy amount of posts on your site before approaching others as they too, will want to know of your expertise :)

#2: Commenting

Just like guest posting, commenting on other writer’s posts can bring about great exposure to your business. How so? When you leave constructive comments and / or share ideas, you’re actually engaging with the author and fellow peers. This means that you will be recognized and when that happens, chances are, they too will drop by and visit your site as you leave your link.

Now be careful to not go on a commenting spree and leave links all over the blogosphere as that is equivalent to spam and that will work in reverse for you. Instead, look for sites that you can contribute ideas and learn from and get started on a healthy discussion – that will work much better as you position yourself in the industry on blogs.

#3: Submit / Syndicate Your Posts

One good way of getting more readers is to leave as many trails of your post as possible on the web. It can be on Facebook, Twitter, LinkedIn, Stumble Upon, Reddit, Digg and the list never ends! Fortunately with the abundance of tools out there, you can get your posts in multiple places in one go such as Google’s Feedburner or if you’re using the Chrome browser, the Shareaholic extension makes things really simple, too!

Suggested read: I found this timely article here that suggests some of today’s growing tools you can submit your posts to to grow your readership network.

Is there more?

There sure is but the above 3 should be able to get things going pretty well for a start especially if you’re new to the blogging scene. Focus on growing your networks through engagement and do not worry about other techniques for now, you’ll definitely get there soon enough!

Do you have tips to share? I would love to hear what works / doesn’t work for you, too! :)

How to: Integrate Social Media in Business Using Blogs (Part 2)

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December 15, 2010

| Jan Wong

Now that you’ve understood why blogs are vital to your business instead of having a traditional website, you may have in mind to make full use of them to sell your products and services, perhaps even going to the extend of writing 1-page sales pitches that may have worked for you in the past.

Unfortunately, sales pitches does not work on blogs – especially when you’re just getting started.

Why Don’t Sales Pitches Work?

Blogging, or rather, social media is not about sales. It’s about customer engagement, it’s about relating and listening to your target audience and to have a human presence. Customers today do not want to be sold to – they want to be heard. Writing a full fledge sales pitch will only drive people away than to convert them.

Err.. But Isn’t It All About Making Sales?

That may be true for your business but on social media, I personally believe that sales is secondary. Yes, you would ultimately want to convert customers and make sales but upright sales pitches would do more harm than good. There are, after all, various ways and techniques of conversions on social media.

How to Make Sales With My Blog? Here are 3 Steps to Get You Started!

#1: Give and you shall receive

“What? I thought we’re talking about making sales!?”

Yes, we are – the long term yet effective way and blogs are just the right medium to do it. Provide value to your readers consistently to establish your own presence first. Write about what you do best, industry updates and share your experiences with past clients.

During this stage, you’re actually creating a platform for your business to reach out in the future – take time in doing this as it is your biggest asset!

#2: Create exposure

“Oh come on, get on with the sales already!”

Blogs can give your business an exposure beyond traditional means. With the amount of blog syndication tools out there and with search engine optimization (SEO), the amount of exposure is massive. Now, all you need to do is to create opportunities (or window opportunities) for sales to happen.

Some use exclusive offers, contests, VIP passes, weekend giveaways and more to gain more exposure AND create an opportunity for your audience to get to know you better through your products. In other words, you’re creating leads for sales!

#3: Promotion

“Are we there yet?”

There are various ways of promoting your products / services through your blog and one of the common ways of doing so is by producing an e-book. An e-book allows you to pack more of your expertise to your audience, benefiting them and at the same time, creates an opportunity for you to upsell your products. It can be a seminar, workshop, demo sessions, trials and more.

So, What About Sales?

As you can see, social media is an excellent tool to drive sales and increase conversions, especially with blogs. If you’re STILL looking to make plain sales out of thin air for your business, then perhaps you may want to consider other alternatives :)

How to: Integrate Social Media in Business Using Blogs (Part 1)

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December 8, 2010

| Jan Wong

If I had to pick which social media tool is the most beneficial for businesses, I would say BLOGS will come first. Nevermind whether it is Blogger, WordPress or the likes – blogs, in general is perhaps one of the most important social media tool for businesses today.

Your business may have an active Facebook or Twitter page going but like it or not, Facebook and Twitter are great engagement tools and not necessarily the best tool in disseminating information and content, especially chunky ones to your customers.

3 Reasons on Why Your Business Should Blog:

1. It is your HOME BASE

Traditional websites are slowly moving into a blog environment because businesses see the value in providing consistent updates and additional value to their customers instead of having a well designed, static information website.

Having a blog (or in this case, the centre of content) can act as the primary place of information for your business where you can share what’s happening behind the scenes, updates on upcoming plans, interesting news and even insights in the industry your business is in – basically content that adds value to your prospects and customers.

Combine this with your engagement tools such as Facebook and Twitter, now your fans and followers will be able to find out and benefit more from you. This can easily be done by including a link to your blog on tweets and status updates.

Find out more about having a home base here!

2. Expert in the field

Now you may think that you can also establish a home base with a traditional website. True, but one thing blogs triumphs is that through your sharing of content, you are able to change the perception of your prospects and customers towards your business.

How so? A traditional website focuses on designs to create an impression. A blog focuses on content to create an impression. Which lasts longer? Blogs. The more valuable content you put out, the more your target audience will be able to know you and that builds a relationship that your competitor may not have with them.

If you are in business, chances are, you have tons of knowledge and experience in you. If you’re able to share them, that alone will make you an expert in the field – especially in the eyes of your customers. Customers value valuable content and transparency as it also influences buying decisions.

For consumers that are new to your business, a blog will be able to reflect your knowledge and experience in a particular field and in some cases, how active your business is by looking at when was your last update.

3. Low Cost

Guess what, you may already have been blogging and you just do not know about it. You may have been ‘blogging’ on advertorials, press releases, media write ups, newspaper columns, magazine columns and etc to position yourself in the market.

If you’ve been there, you should know that chances like that do not come by very often and sometimes it may cost you. If you’ve haven’t been there, you should also know that such opportunities may not be easy to find and that it will also cost you.

By having a blog, you have these opportunities every single day, at no cost! The only evident cost is your time. Your time to put together your thoughts, research, pen it down and to publish it online. Other than that, it’s literally free!

So, Why Blog?

Given the benefits, why NOT blog? I strongly believe that every industry will be able to benefit from having their very own blog. After all, wherever there is knowledge to something, there is definitely something to share from it, and blogs are the place to share them.

Have blogging been beneficial to you or your business? Do share them by commenting below! :)

How to: Integrate Social Media in Offline Operations

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November 24, 2010

| Jan Wong

“Is online / social media alone the way forward for your business?“

Being a huge believer of the importance of INTEGRATION instead of implementation, my answer to that is NO. Businesses today are too caught up with the ideology of social media but fail to realize the huge potential social media can bring when integrated into traditional marketing efforts.

It is important for businesses to realize that social media integration does not mean that by having social media presence everything will fall into place. If you take a look at same of these real life integrations of social media with Facebook and Twitter, you’ll find that these companies are successful online because they managed to integrate it into existing OFFLINE business operations.

Here are some integration ideas for you to maximize your marketing potential:

#1: EVENTS + SOCIAL MEDIA

Have an event coming up soon? Whether it is an exhibition, launch or a regular meetup / happening, explore how you can spice up your event with available social media tools. You can use Facebook to share photos leading towards the event to build hype and organize giveaways; use Twitter to share real time updates on what’s happening on the scene and behind the scenes, facilitate tweetchats or setup a Twitter wall at the event with a contest mechanism to build followers; rewarding visitors that check in to your venue on Foursquare or even a treasure hunt!

There is a timely article written on Mashable yesterday on this very topic with 5 ideas on how you can enhance your events with social media. Click on the thumbnail to check it out!

#2: ADVERTISING / PROMO + SOCIAL MEDIA

You have a new product or service and is wanting some follower / fan love? Facebook can be used to disseminate information regarding your product or to give out demo units; if you have an existing network, identify strong personas and request for them to review your product and service on blogs; use Twitter to it’s fullest potential by sharing exclusive deals or twouchers (vouchers) to start a string of retweets; perhaps the mayor on Foursquare entitled to a VIP-class treatment of your service?

#3: CUSTOMER SERVICE + SOCIAL MEDIA

I can’t stress the importance and the effectiveness of customer service using social media. The more active channels you make available for your customers and prospects to approach you, the better.

The 2 common mediums are Facebook and Twitter. If you can capitalize on these 2 you should be in the run of something good. Do not leave questions unattended for days, reply to every enquiry within 1-2 hours consistently and your customers will find GREAT value in your service.

One thing to note is that you should never, ever give out inconsistent / inaccurate information on social media as you could cook up a storm in a matter of minutes, especially if you have a huge network.

If you’re feeling adventurous, you can even use Twitter to take orders for your business like Coffee Groundz did!

#4: ON-SITE INTERACTIVITY + SOCIAL MEDIA

Who says social media are only limited to virtual interactions? Coca Cola brought the ‘like’ feature on Facebook to life! Check out the video below to see how it happened:

I agree that this setup can be a little too complicated for some to take on but it sure triggers some simpler ideas. A giant photo tagging wall or a mini wall in front of each exhibitor for visitors to ‘post’ on, the only limit is your imagination :)

Have you come across any interesting social media integrations into real life (offline) operations?

Do share them here!

Which Grills Faster? The Android, iPhone or the Windows Phone?

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November 13, 2010

| Jan Wong

Hello there! How’s your weekend coming along? Some weekend browsing allowed me to stumble across this and if you’ve always been wondering which of the 3 phones mentioned lasts longer on the grill, this video is made for you:

What’s interesting to note that this video is not made for sheer entertainment purposes – it is to promote a product called the EZGrill disposable grill. If you haven’t noticed, this video is going viral with about 9k views on YouTube since it was uploaded 24 hours ago. People all around the world are tuning in just to see 3 of the latest gadgets out there getting grilled helplessly.. and watching a live demonstration on how the EZGrill works!

A costly idea? EZGrill will need to sell more than 200 units to recoup the cost spent on the phones for this ad.
Will it be possible? At the rate it is going, very much so.
Should EZGrill give the phones away rather than grilling them? Nah.. The grilling cooked up a huge opportunity for consumers to see their product in action the fun (for some) and dreadful (for some) way. The hype builds faster this way, too!

So, what does it take to go viral?

Looking at EZGrill’s ad, I managed to pick up 2 simple points:

1. Pick something that’s current: EZGrill used the 3 most talked about gadgets – the Android G2, iPhone 4 and Windows Phone 7 as the main catch. They did not say “See how my EZGrill works and how awesome it is” but to use current topics to capture the attention of the consumers, then show them what the product is all about.

2. Do something unusual / drastic: They pulled something drastic as opposed to IKEA that went for the unusual route. EZGrill used 3 current items, did something drastic and that captured major attention and interest (and shock). Grilled phones? We don’t see that coming everyday.

There are definitely more ways to go about viral videos but usually the above two does it just right. I am personally interested to see how far this video will travel.

Did I miss out something from EZGrill’s video? I would love to hear them :)

Till then, fancy a barbecue, anyone?

5 Simple Tips on How to Get Yourself Noticed

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November 12, 2010

| Jan Wong

Recently I’ve managed to talk to a number of business owners and it would seem that each of them have a common situation – they do not know how to get themselves noticed by the consumers. The common solutions discussed often revolves around advertising, advertorials, and social media in general.

Get yourself noticed!

Bear in mind that these are business owners that have been in business for years and yet in the quest of finding (effective) ways to get themselves noticed. Sometimes, getting noticed isn’t even about being unconventional – it’s just about getting yourself seen or heard.

#1: Focus on a Niche

A: What do you do?
B: I provide IT solutions and services
A: Oh, what kind of solutions do you offer?
B: We specialize in every aspect of IT. We are a one-stop solutions centre.

Does the conversation above sound familiar? The lack of a focus often confuse customers on what are you offering in the first place and it puts you in a situation where you cannot afford to spend time highlighting your brand strengths. It’s always easier being a big fish in a small pond and eventually hop into another pond – not otherwise.

#2: Get Involved in Contests

Interesting contests has it’s way among consumers. You can either create one yourself or even sponsor one if that’s too much of a hassle. Social media tools such as Facebook allows contests to be set up rather easily and has the potential to rally up huge responses when done properly. Putting up your products / services as prizes will draw attention to your brand, too! Click here to learn how to setup a Facebook contest the right way.

#3: Get Involved in Events

Participating in events often draw attention to a brand – especially huge ones. Hosting your own event can bring about many advantages since you’re the highlight but it can take up a lot of resources including time and money. Alternatively, you can choose to hop upon events that has similar interests as your brand.

For example, an IT company may participate in a Technology Expo or even to become a sponsor to gain additional millage from the event. Try to explore various opportunities to see how you can tie up closely with the event (e.g. workshops, seminars, etc) to take full advantage of the expected crowd – it’s the least you can do.

#4: Write a Book

If you have interesting thoughts, experiences or techniques to share, this is for you! Most authors do not write to make millions out of it but to receive the exposure and credibility to their brand. With the help of technology, authors are also moving towards producing e-books due to the low production cost involved as compared to a physical book. In fact, this is something I would want to do, too!

To start it off, you may also want to consider starting your own blog as a stepping stone before publishing your own book! Starting up a blog brings great value to your brand especially in this digital age.

#5: Share

Givers gain! Give publicity to others. Take up the opportunity and initiative to spread the good word about other companies, partners and affiliates. Take an additional step by getting close to industry influencers and help them solve their problems by sharing your contacts with them. Many will repay you by sharing YOU with their contacts and to put you in front of their customers as well.

Is That All?

There are tons of other ways to get yourself noticed and the above is just the tip of the iceberg! In a nutshell, to get noticed is all about you being able to look out for opportunities to shine and not so much of the right technique or the right avenue. The more you’re out there grabbing those opportunities, the more you’ll be noticed.

How to: Integrate Social Media in Business Using Twitter (Part 2)

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November 10, 2010

| Jan Wong

So you’ve seen the benefits of Twitter and now wanting to be part of the Twitter community but have no idea how to? If you’re absolutely new to Twitter, check out this step-by-step video on how to create your very own Twitter profile for your business:

Congrats with your Twitter account! With that covered, we will now be looking at some real life implementations on how business have use Twitter to their advantage:

1. Levi’s

Levi’s knew what they wanted to do and achieve with Twitter. They wanted to target the young male demographic which eventually led towards hiring Gareth as the @levisguy to share behind-the-scenes stories at Levi’s events and updates on new products.

Why is that so significant? Levi’s knew what it takes to create a bond, a connection with their fans. By hiring someone in the same demographic, he will be able to speak the same language the fans speak, allowing him to spur conversations about topics that matter to them, such as the latest fashion trends – without being awkward.

2. Dell Outlet

Dell understood what they need – they need a tool to get the word out fast due to their nature of business. They went on Twitter and have not turned back ever since. On Twitter they realized that people are interested in talking to them, asking questions and sharing their experiences, both good and bad.

“Offering relevant information that people are interested in is key.” – Stephanie Nelson, Dell (Austin)

With that, Dell now concentrates on interacting with people while keeping deals to a minimum to avoid spamming. Those are not ordinary deals though, they are exclusive, Twitter-only deals which has received very positive response having booked more than $3 million in revenue attributable to its Twitter posts. They minimized promotions with their followers in mind but offered exclusive deals whenever a post is due – 2 birds in 1 stone.

3. CoffeeGroundz

This is perhaps my most favorite integration of Twitter in a business! Unlike other examples, CoffeeGroundz is an independent coffee shop in Houston that sells a variety of locally roasted coffee, tea, pastries, sandwiches and the likes. Being new to Twitter, it took J.R. Cohen (General Manager) awhile to grow the number of followers on Twitter organically – and that changed everything.

Cohen took Twitter 1 step further by asking his followers from Houston to “come into the store and ask for J.R.” He will then take the opportunity to meet with each and every patron who asked for him by name! He created an opportunity to strengthen his bond with his followers, going beyond mere online interactions.

“This is what social media is meant to be.” – J.R. Cohen

What makes things even more interesting is that in 2008, one of CoffeeGroundz’s regular customers requested to place a ‘to-go’ order for a breakfast wrap. It is argued that Sean’s request for an order ‘to-go’ was the first of its kind on Twitter. And because Cohen is an avid user of Twitter, was able to reply quickly to Sean’s requests. With this reply, he implemented a whole new way to place and receive an order online, reserve tables and book the place – through Twitter’s DM service. How awesome is that?

4. DiGi Telecommunications

Sad to say that there are only a handful of great Twitter integrations in business back here in Malaysia. Businesses here seem more inclined towards Facebook but here is one that caught my attention – DiGi is seen using Twitter primarily to receive feedback, complains, questions and to provide support to their customers. In some cases, I was told that DiGi also offers special compensations and exclusive offers to dissatisfied customers on a case-by-case basis.

Apart from that, it also acts to humanize the brand by interacting with their followers by posting birthday wishes and replying to what others are saying about the brand which definitely adds a human touch to the brand.

Moving On!

Hopefully the above examples are able to give you some idea and insights on how you can get started on Twitter. Remember that it takes time to get it right so don’t be too worried if you’re doing it wrong or disappointed with the initial results.

If you’re sitting there thinking that Twitter is not suitable for your business

or your customers / prospects are not on Twitter and never going to be on Twitter, you should really take 4 minutes off your time to check out this video:

On the other hand, if you are having trouble thinking of running out of things to Tweet, I recommend reading this post here by @AskAaronLee, a social media addict with tons of experience and things to share about Twitter. I’m sure his post will help you just fine :)

Do you have an example that you would love to share? I would most definitely want to hear from you!

How to: Integrate Social Media in Business Using Twitter (Part 1)

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November 3, 2010

| Jan Wong

A couple of weeks back we looked at how Facebook can be integrated into today’s businesses as an effective engagement platform. This time round, we’ll be looking at a famous micro-blogging tool called Twitter. Bear in mind that neither Facebook nor Twitter can cancel each other out – they each have their own unique advantages in which you may want to use to YOUR advantage.

Why Twitter?

Though Twitter only allows 140 characters per update (called a Tweet), Twitter is now second to Facebook in terms of it’s usage. People seem to get along with Twitter pretty well as it is simple and straight to the point, unlike Facebook where distractions are aplenty. If you haven’t heard, Twitter is said to have about 2.1 million new users per week – a huge pool of potential opportunities you would not want to miss (click for interesting stats).

If you’re still scratching your head at this point, check out this simple video explaining Twitter in plain English:

Now that you’ve grasp the concept of Twitter, let’s look at 3 areas on how Twitter can benefit you and your business:

1. Collaboration and Networking

Twitter is a great way of keeping in touch with contacts and obtaining new contacts. This is simply because you (and others) can easily look up fellow users that have the same interest / industry by searching keywords that relates to you and your business. Do it right and these networks can eventually lead to new ideas, collaborations and even partnerships that can be beneficial to both you and your business!

2. Personality and Connectivity

For some reason, Twitter is seen to be a more human approach as compared to blogs and Facebook pages. It adds a human touch to your brand and a face to your business. With Twitter, businesses can now engage in conversations directly with their followers and listen to their tweets – which is priceless to a business. You’ll now get to hear what your followers (if you follow back) are doing, what are they talking about, where they are heading to and etc, allowing you to get to know your followers better.

Remember on Facebook pages, you won’t know what’s happening to your followers if you don’t add them as a friend on your personal account (which you may not want to do so).

3. Research Tool

I must say that Twitter is an excellent research tool for your business and equally informative as Google. How so? Twitter is able to show results of conversations (Tweets) regarding your keyword from all over the world! You can also gain insights to trending topics globally to see what the world is Tweeting about.

Imagine looking up keywords that relates to your business – you may find interesting Tweets talking about their needs, their wishes, feedbacks, rants, competitor’s product and etc. Yes, you’ve gained access to voices from real people across the globe!

What’s Next?

We will once again be looking at some examples on how Twitter is implemented in businesses worldwide along with some real tips on how you can do it too!