Tag Archives: business owners

How to: Be Successful in Business? Back to Basics

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Startup Weekend MalaysiaRecently I have been invited to the Startup Weekend Malaysia to experience the program and mingle around with people with great ideas. If you’re wondering, the Startup Weekend is a global initiative to assist aspiring (serious) entrepreneurs in making their first step to realize their business ideas. Each participant is given the opportunity to pitch their ideas to the room in 1-minute and the top 10 ideas (based on votes) will be selected and that’s where the real work begins – from forming teams, brainstorming, market research to prototype development.

The beauty of this program? Everyone leaves with a developed business idea. Cool, huh?

As I was listening to the individual pitches, observing and talking to these entrepreneurs, it made me once again realize the secret ingredient for success – whether it is in business, social media campaigns or even in life – and they really are the basics, nothing fancy or extraordinary.

One of the plenary sessions at the Startup Weekend Malaysia

Here are the 7 basic attributes to be successful:

#1: Dream

Every participant that came to the program had a dream – an idea, a business plan waiting to be fulfilled. They’ve probably been sleeping on it ever since it popped into their heads and they are just waiting for the opportunity to get it started.

What About You?: Do you have a dream? Do not be afraid to dream. Ideas only stop coming because you allowed it to. A rule – don’t set boundaries to your dream. Dream big!

Further reading: It’s time to dream!

#2: Passion

Even though the participants were only given 1-minute to pitch, their passion and enthusiasm is unmistakable. They are eager to see their business idea come to live and they obviously do not care if the rest thinks it is a silly / inviable idea. It’s theirs and they are proud that they own it.

What About You?: Do you have an idea but am afraid of what others might think? Stop yourself from thinking that way and let your passion take over. Sometimes, a silly idea turns great through passion – simply because you never stopped believing.

#3: Action

Passion is put to test when the participants are required to form teams to actually work on their ideas. This is where the participants had to really do something about it – to make the idea work, beyond just talking and sharing.

What About You?: Maybe it is time for you to take action and put that passion of yours to good use. Sitting on it won’t do any good. Action makes things happen.

Further reading: Passion without Action is dead!

#4: Determination

Let’s take a step back – even before the participants had to form teams, they had to gather votes from everyone present as only 10 ideas with the highest votes will be given the opportunity to form teams to drive the idea further. I particularly remember this participant, Aaron, that came up to me saying “Sir, will you give me an opportunity to share my idea with you?”. His idea wasn’t extraordinary but his passion and determination (and preliminary idea research) won my vote.

What About You?: How determined are you to make your idea a reality? Remember, it is always easier to give up but being successful in most cases, is like running a marathon. It’s a long journey but the reward is great.

#5: Team Work

It is interesting to see how the teams were formed at the Startup Weekend. Almost every team were looking for a developer, marketer and finance person simply because they understood that they cannot do it alone.

What About You?: No man is an island. You’ll definitely need a team to make up for your weaknesses. Get your team together and you’ll find that that’s the best decision you’ve ever made! It also helps you focus on what you need to do – managing and keeping the vision intact.

#6: Focus

From time to time again the participants were reminded to build a MVP – Most Viable Product, forgoing fancy features and functions and focusing on the must-haves, the actual benefits that the consumer wants.

What About You?: It is easy to get caught up with the cool features and add-ons of your plans but if you do not have anything to begin with, your ideas are nothing to begin with. Focus on getting the core benefits right THEN the add-ons. Remember, build a MVP!

Further reading: The 2 Secret Ingredients for a Successful Product

#7: Anticipation

People say that when Apple is building the very first iPhone, they already have the iPhone 4 and the iPad in mind, just waiting for the right time to roll them out. Build with the future in mind! Anticipate opportunities for expansion and problems that may occur.

What About You?: It is all about preparation. A scalable product will definitely have a larger potential and you may just capture the attention of investors are venture capitalists. Always be on your toes – you’ll never know when you’ll need to sprint forward ;)

Do you remember the time when you were just starting out? What drove / motivated you? I would love to hear your experience :)

 

A Simple Way to Score Your #SocialMedia Efforts (even if you’re new!)

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So I’ve been bombarded with stacks of degree assignments to mark in the past week and strange enough, the painful process of marking actually made me realize something that happens to be relevant to monitoring social media efforts. I can’t speak for other universities but for mine, we follow what we call a marking scheme or a marking grid which outlines the criteria in which the marks are allocated for e.g. Research and Analysis (20%), Flow of Thoughts (10%), Formatting (5%) and etc.

What Does Marking Have Got to Do with Social Media Monitoring?

Interestingly, quite a fair bit. Monitoring has always been a tedious process on social media and many individuals and companies are struggling to monitor the performance of their presence across social media networks. There are many great articles (like these) written on different measurements such as Conversion Rates, Feedbacks, Inbound Links, Unique Visits, Retweets, Clicks and the likes of it but many of these can still be rather complicated for someone new on social media. Also, how do one put all these together?

Is There Anything Simpler?

With the understanding of different individuals or businesses have different priorities and expectations on social media networks, you may want to consider producing a marking grid by 4 simple steps:

#1: Listing down all the criteria that you deem as important. For example, Number of Retweets and Shares, Comments and Feedbacks, Unique Visits, Number of Fans / Followers, Number of Impressions, Number of @Mentions and etc.

#2: Assigning a score to each of the criteria to a total of 100%. For example, Number of Retweets and Shares (10%), Comments and Feedbacks (30%)… you get the drift :)

#3: Set an end goal to each of the criteria (desirable vs non-desirable). This is so that you know how you’re doing throughout. For example, Number of Retweets and Shares – Desirable (>50 Retweets) vs Non-Desirable (<10 Retweets).

#4: Score yourself on a periodic basis. It’ll be great if you can do it weekly, else every two weeks – I won’t recommend going less than once a month. After all, the whole purpose of this is to track your progress, no?

Why You May Want to Consider This (Self-Created) Method

You may be reading this and have been wondering whether this works or whether it is appropriate for your situation. Should you consider a more professional / advanced tool instead of this method? Now, you may definitely require something more advanced than this method especially if you require more complex analysis and information but it can be a great start for you if you’ve just getting started.

Reason 1: It is built to your expectations. You set your own goals that caters to your own situation and environment. If you think that the number of visits to your site isn’t important (e.g. because you prefer to have a small but closely knit community), then assign the criteria with a lower score.

Reason 2: You do not need any fancy software or applications. Pen and paper will do but if you insist on using one, try Excel or any spreadsheet app, it is more than enough.

Reason 3: It is very straight forward. Also perhaps the easiest way to keep track of your progress. This way, you’ll also know where should you put that extra effort instead of just looking at fancy graphs trying to figure out what’s next.

What do you think? Do share with me your thoughts on the idea or even better if you’ve more to share!

Are You Lost on #SocialMedia (even with the tools)?

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Just a couple of days ago I was traveling downtown for an event. I must admit that I wasn’t sure of the directions as I seldom go by there but I thought it will be okay – with my trusty Google Maps. After all, it has never failed me. I hooked it up, followed its directions confidently… and lo and behold, it led me directly into a one-way street (and I would go against traffic). “Well, it happens”, I thought. A quick recalculation pointed out a new direction… which eventually led me to the same road. To cut the long story short – eventually I was directed out of the vicinity after almost an hour of trial and error.

I was pretty much annoyed and upset over this TOOL I relied on the get me there and it got me thinking – are businesses and individuals today facing similar situations? Yes, you have the tools (e.g. Facebook, Twitter, Blogs, YouTube, etc) and perhaps even have the guidebook (e.g. how to create compelling content, how to create an awesome Facebook page, etc) but yet unable to get your bearings right?

Are You Lost? 5 Steps to Be Found Again!

#1: Admit That You’re Lost

Sometimes it is difficult to admit that you’re lost. Excuses such as “it doesn’t work for my business” only makes you feel better but it is time to put that ego aside. One thing about social media is that you can never stop learning, especially when it continues to change everyday. Even the pros continue to learn – it is a continuous cycle.

#2: Ask for Directions

It’s time to put away that map or tool (e.g. guidebook) of yours and start talking to people – people that are able to give you advice. The cool thing about social media is that most pros are willing to share their knowledge and expertise. @markwschaefer is one good example with his community {grow}. In other words, it is time to get personal, to communicate, to engage, to get help.

#3: Don’t Take Shortcuts

There really is no shortcut on social media. One said social media is like running a marathon, not a sprint race. You’ll notice that most advice revolves around producing quality content, spending time listening to conversations on Twitter, commenting on blogs, guest posting and etc – all these takes time, it is a race of endurance for lasting results. Buying fans or followers won’t get you anywhere except for boosting your ego. Shortcuts are a no-no.

#4: Test the Directions

This is the simplest step of all but yet the most difficult. Simply because there are many, many out there that either procrastinate, ignorant or simply cannot be bothered with the new directions. Yes, sometimes it may be a detour but as long it gets you there, why not?

#5: Monitor its Results

You need to know how the new directions are working for you. It is only then you’ll be able to gauge its effectiveness (or not) to make adjustments if necessary. A simple tool such as Google Analytics can go a long way if you’re wanting to measure visits to your site.

Have you been lost on social media before? What did you do to get back on track? I’d love to hear your experience!

Beneath the Dollar Signs

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Have you attended seminars by internet marketers promising never-work-again concepts with huge “guaranteed(?)” profits? Or perhaps see them tweeting selling away on social networks such as Twitter?

They show you impressive screenshots of PayPal withdrawals and Adsense payouts, followed by a chart indicating the potential of their “proven(?)” system that make you back your investment within 90 days.

Sounds familiar?

Interestingly, I’ve been bombarded with similar encounters a little more than usual in the past week. I’ve been sitting down with a couple of people to hear of their awesome business plans that can make them thousands monthly and how they are going to start off.

Guess what?

They do not know how to

Sure, they have this product that could make them money and it may come with a guidebook or some sort but do they know how to go about marketing it? Don’t get me wrong – they KNOW what needs to be done. After all, it is in that guidebook provided for. “Advertise on pay-to-click (PTC) sites for traffic”, “Advertise on Google Adwords”, “Use Facebook Ads for targeted traffic”, “Use this web template and get your website started for traffic”. Awesome strategies… but HOW?

I believe all of us are somewhat related to the situation above. It may not  be exactly the same, but have you got caught in a situation where you’re stuck, not knowing how exactly to make it happen for you to replicate the success?

Here are 5 Painful Truths

Painful Truth #1:

Things are never as simple as it seems to be.

See how some bloggers grow at a rocket pace, receiving bucket loads of retweets, Adsense earnings, sky rocketing Google Analytics charts and etc? You’ve no idea how much effort was put for that to happen – many successful personalities only managed to get where they’re at through past mistakes and heaps of experience. Think about this way – if a specific system can get you rich in 90 days, why aren’t everyone rich yet?

Painful Truth #2:

What worked for others may not work for you.

Yes, and I’ll say that again. In fact, what worked for you may not work for me either. Every individual has its own ecosystem consisting of different networks, people, culture, even location. These factors can very well determine how far (or short) a distance you can go. Think about it – if you’re selling football boots among a group of football friends, you can definitely do a much better job than someone else whom has group of friends that plays tennis instead.

Painful Truth #3:

You’re blinded by the dollar signs.

We all want to be successful in one way or another and sometimes, success can be blinding. You saw the potential and you wanted it for yourself. Nothing wrong in that but if you become too fixated on that alone, you’ll lose out all the fun or experience that comes along the way and in some cases, lose out on the success itself. Take blogging for an example: If your only goal is to make money out of your blog – you may not reach it. Simply because you’re missing out on the essence of blogging itself and may have branched out too quickly onto paid advertorials, ad placements and etc – driving all your readers away!

Painful Truth #4:

You’re in for great challenge.

For some, it is a new learning curve – how to create an effective squeeze page, how to use Twitter to build a network, how to create a community on Facebook or in a worse case scenario – how to use that product in the first place. For another, it may be the competition. Understand this – if someone is already making millions out of that specific product, it can mean two things: either the product is awesome; or the market is already saturated. Plus, everyone else that has the same idea with you will be doing the same thing. How will you be different from them?

Painful Truth #5:

Short cuts?

Unfortunately, there are none. One can only advice and assist but there is no success formula. However if you do have one, I would love to hear you out ;)

 

How about you? Have you come across similar situations? Do share them with me by leaving a comment below :)

An Era of Online Commerce in Malaysia: Signs Towards Social Commerce?

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If I have to talk about an improvement in Malaysia, this has to be of the bigger stuff – it is recently reported that Malaysians spent RM1.8 billion (about USD600 million) in online shopping in 2010, a figure 3 times the amount 3 years ago.

Looking at the published figures, I’m actually not surprised to see travel and bill payments dominating the list but this shows that Malaysians are becoming more open to online payments, something that has been scarcely present in the past years.

So, What Could This Mean?

#1: Increased Consumer Confidence

The consumers are beginning to see and experience how the Internet can benefit them in providing convenience and accessibility to more product options that leads to increased buying power (and knowledge).

#2: Increased Consumer Knowledge

Consumers have grown to accept technology as part of their lives, putting aside the fear of security threats – which was one of the main excuse or hinderance expressed in the past. In fact, I would think that this growth in knowledge is evident as a survey in 2010 revealed that Malaysians spend 9 hours on social networking sites weekly which also suggests the amount of time spent seeking ‘knowledge’. Apart from that, local businesses and companies are also seen to be more incline and receptive towards online marketing than previous years!

#3: Good News for Online Businesses… and the rise of competition

This growth definitely benefit all online businesses as they will be the ones directly benefiting from it but they too, can expect a growth in the number of new competitors. This means that the importance of Search Engine Optimization (SEO) and the usage of social media will also increase as businesses attempt to create a niche to find their footing in the industry.

It’s finally taking off! Is Social Commerce anywhere in sight?

I’ve waited for this day long enough and although I’ve personally been feeling the improvement, this acts as a confirmation. Having that said, it is just a matter of time for social commerce to start in Malaysia itself, especially considering the fact that Malaysians are spending so much time on social media. Couple that with the confidence in online purchase, I can say that Malaysian consumers are close to being ready for social commerce.

What say you? Do the figure show promise or do we still have a long way to go? How has it been where you’re at? I’d love to hear them all!

See the published article online here

10 Reasons Why Small Businesses Benefit BEST using Social Media

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Time and time again we’ve heard of how small business owners are wanting to get social media right for their business but somehow there is this perception of large corporations being able to outdo them, keeping them away from being successful. In actual fact, social media favors small businesses.

How true is that? Let’s take a look at 10 reasons on why small businesses can benefit best as compared to large corporations.

#1: Leverage

THIS is the tool to be on the same playing field with the big boys. How so? A successful social presence is something money cannot buy. You can buy hits, views, clicks, retweets, shares, followers but you cannot buy engagement and participation. Every business have to go through the same motion of building their own community – and this is a battle you can actually win against them.

#2: Flatter Management

Small businesses tend to have a flatter or shorter line-of-management. This also means that decision making becomes a lot easier thus effecting your response time to your followers. You no longer need to wait for the customer service department for that memo or the PR team for the direction and what to say. Quicker (and quality) response makes customers happy.

#3: Easier to cultivate

One thing about technology is that it never stays the same. One day it’s phones, another it is smart phones. One day it’s email, another is instant messaging. Small business are seen to be able to adapt to advancements or new cultures better as compared to large corporates – simply because they are more light and agile. It also takes lesser effort (or time) to cultivate new habits or values – such as the usage of social media.

#4: Plenty of room to explore

They say that the sky is the limit; or rather, the bandwidth is the limit! Most small businesses are open to new ideas and challenges. They are not tied down to the tried-and-true plans and strategies, and ‘experienced’ marketing personnel that is always about ‘been there, done that’.

#5: Plenty of room for mistakes

With plenty of exploration done, mistakes are bound to take place and in small businesses, some mistakes can easily be overlooked simply because they have nothing to lose. A viral campaign that didn’t take of? An online launch with low response? These failures only lead to a better future. For large corporations on the other hand, may receive a huge backlash immediately from internal and external stakeholders (and also customers. think: GAP).

#6: Plenty of room to expand (scalable)

With much to explore and little to lose, it is only natural for greater plans and rewards. Your social media campaigns become scalable and it is only a matter of time for it to grow when done properly. Plus, the point #10 also contributes greatly to the opportunity for expansion.

#7: Easier to get active participation

Small businesses typically have a smaller team of people – 2, 5, maybe 20? Having a small team allows more opportunities for everyone to get involved. The company’s social media presence belongs to everyone and not just the PR / support / sales / marketing department. Every employee now plays a part and in most cases, works far better than having only one department managing it.

#8: You’ve got nothing (or lesser) things to hide

This is one of the major advantages of small businesses – you can afford to be transparent and creative at the same time. Doing random interviews with different colleagues, webisodes and share tips without the need to worry about a competitor stealing your ideas. Once again, you’ve got nothing to lose!

#9: You are your brand

It is often a tough thing to do to get your CEO to equally contribute unto the company’s social media presence but it is another thing for the business owner of a small business – they’ll seize the opportunity to do so. After all, it is their business and they need all the exposure and the network they can get. And since they represent the brand, things become more flexible (and transparent) when engaging on social media.

#10: Lesser rules and regulations to follow

Policies? Guidelines? Most small businesses (especially newer ones) do not have such a thing. With lesser rules to follow, they do not need to worry about breaking a rule that gets them fired. Without these restrictions, employees are free in expressing their ideas on how to maximize their social media presence. Having said that, small businesses should also look into having a certain boundary to protect the interest of the company, just in case.

So do large corporations have an upper hand at social media?

Not exactly. Unlike traditional media (e.g. print ads, billboards, etc) where small businesses may lose out, social media levels the playing field and allows small businesses to stand out, too!

What are your thoughts on small businesses vs large corporations on social media? Do share your thoughts below :)

Dual Roles in Companies: Unrealistic or Overly Idealistic?

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A couple of days ago I had a quick chat with @wordsdonewrite over how irritating it is to see (big) companies still wanting to hire for dual role purposes – sales and marketing managers, pr and social media managers, group development and communications managers and the list goes on.

Not everyone can be successful at being both Batman and Bruce Wayne at the same time. In fact, when Batman is in action, he never is Bruce Wayne, vice versa. This led me to think whether these companies see their employees as dual-purposed superheroes or it is simply an attempt to reduce expenses by hiring ONE person to fit TWO job descriptions.

One Size Fit All?

Now, I don’t blame small businesses for doing the above because they may have financial constrains, especially for start-ups. After all, we’ve heard stories of how the CEO of a start-up company usually is the secretary, clerk, janitor, sales person all at once.

However for established companies, this is somewhat inexcusable. The job titles alone suggests different portfolios altogether and in most situations, the person on the job will have a natural tendency towards only ONE aspect of the job e.g. either sales OR marketing, pr OR social media, group development OR communications. Not both.

Some may see this as a trivial matter but the question really is – does your company / business want to solve a specific problem?

If your answer is yes, then you need someone SPECIFIC to solve that specific problem. A problem with team performance? A group development manager may fit the bill. A communications manager? Does he / she know about group development? Not always. The same goes for sales and marketing. One may know how to strategize marketing efforts but selling can be another world to him / her.

Let’s go back to the initial question: are companies being unrealistic in their attempt to get one to fit all? Or are they being too idealistic in wanting someone to fit all – a Bruce Wayne AND Batman at the same time?

What do you think? I’d love to hear your thoughts!

 

Who Is More Influential? The Brand or Its Followers?

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brand influence on social mediaBrands all over the world are hopping onto the social media ‘brandwagon’. For some, it is called strategy; the others, it is simply because it is ‘the thing’ to do. How successful are these brands? Are they influential enough to command attention?

Or rather, Who is influential?

An interesting question? I would think so myself. The thought came to me very recently when I was looking at various social media marketing campaigns – I saw how successful brands got their fans together through various promotions, facilitate discussions, interacting with fans and etc.. basically all the good stuff. However, who empowers the brand? Is it the social media manager behind the fan page? The brand? Or is it the fans?

I suggest it’s the latter.

A brand can only be as influential its followers can get. Look at it this way – a ‘successful’ brand on social media usually has high engagement with their followers. What if the followers do not respond? Does this affect the brand’s influence?

This can only mean one thing – it all revolves around the followers. Your brand may have the best offer and content but if the message is delivered to thin air (not responsive followers), nothing is going to happen.

What to do?

#1: Understand their influence

Sure, you have 100,000 fans but the threat of substitution remains high especially on social media networks. Followers can unfollow at will OR follow multiple competitors at one go – in fact, some argue that brand loyalty is dead with social media.

#2: Respect their influence

Take genuine interest in them beyond just numbers. Take the effort to talk to them individually whenever possible and respond to their conversations and feedbacks – both good and bad.

#3: Reward their influence

Every brand will have extraordinary fans. Some call them brand champions – fans that have been there since Day 1, fans that have been following your updates, fans that have been commenting and interacting often with your brand and fans that have been sharing your content with their friends. These fans are a gem! Look for opportunities to reward them e.g. a special feature of the month, freebies, exclusive passes and etc – every bit counts!

#4: Repeat #1

What is your take on brand influence? I would love to hear your thoughts below :)

How to: Manage Your Time on Social Media?

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How to: Manage Your Time on Social Media?

Let’s face it – as many benefits we can draw from social media, social media can also be very distracting. Never mind the plenitude of Facebook games – just spending time on researching, content creation and engaging (i.e. replying) across social media networks can cost one the entire day!

“How much time should I spend on social media? Am I spending too much time on social media?”

Do you ask those questions?

Many do. Small and big companies, groups and individuals alike – you’re not alone. Truth be told, there is never enough time on social media as there are always time for something on it. The trick is to know how much or how little is enough for your business – yes, time management even for social media.

Understanding the Components of Social Media

Social media in general consists of 3 important aspects that both businesses and individuals cannot overlook:

1. Listening

Perhaps one of the most powerful attribute of social media networks as it enabled businesses to find out what the consumer is talking about, their complains and suggestions – something unachievable back then.

I personally prefer to do this at the start of the day. It can comprise of looking at what your competitors are doing, looking up what your fans and followers are talking about, catching up with the latest news in the industry on various sites and etc.

2. Communicating / Engaging

communication and engagement on social media

Ah, the essence of social media networks – being social. What good it is if you’re part of a huge community (e.g. Facebook fan page) that does not communicate? This is where you take genuine interest in your followers and fans by talking NOT pitching to them.

This should take the bulk of your time on social media networks. This includes commenting on blogs, replying to messages and also content sharing. Remember, its not just about sharing your content but to share other quality content that you may find – tweet and retweet them, stumble them, like and share them on Facebook! Not only it grants you exposure, it opens up opportunities for you to expand your network within your industry.

I usually do this on the move with my phone – while waiting for the escalator, waiting for food to be served, at a long queue, waiting for a parking bay (some times this alone takes up to 30 mins!) and etc.

3. Content Creation

Creating content has never been easier with the help of blogging tools such as WordPress, Blogger, Tumblr and more. What’s great about creating your own content is that you’re able to position yourself as an industry expert, granting your brand more credibility compared to your competitors.

If writing isn’t exactly up your sleeves, try creating video clips, screen casts, infographics, podcasts or even post pictures of your work (especially for photographers) on networks such as YouTube, Vimeo, Flickr, Deviant Art and etc. Every content you create can be powerful when positioned using the right medium, even greater when combined with the first 2 aspects above!

What Determines the Amount of Time Spent?

how much time do i need to spend on social mediaNow, now.. I wished there was some kind of a success formula to social media: X hours x Y medium = AwesomeResults but there really isn’t. Having that said, I believe what determines the time spent for your social media network truly depends on your GOALS.

Yes, your GOALS – what do you want to achieve out of social media.

From there, you should be able to identify how much time should you spend on Listening, Communicating and Creating Content. For me, I spend about 2-3 hours daily on my networks on a busy day and here’s how I do it on a daily basis:

50% for Communicating and Engaging
25% for Listening
25% for Creating new Content

What do I achieve out of it? I know that as long I stick to my plan, I’ve covered the important aspects of social media, allowing me to achieve my goals AND YET have plenty of time for me to work on my projects with my clients. You can do that too!

Where Can We Go From Here?

1. Find out how much time are you spending on social media
2. Ask yourself: are what you’re doing in line with your goals?
3. Which of the 3 aspects are most important to you?
4. Establish a plan that you can follow on a daily basis encompassing all 3 aspects
5. Evaluate whether the plan works for you from time to time

Do you have a social media plan? I would love to hear what worked (and what did not) for you!

How Long Should Your Company Spend on Social Media in a Day?

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This question has been popping up quite a lot in my recent conversations with clients and friends alike – how much is too much and how do one estimate accordingly? Some companies swear by 1-hour daily while some go with 24-hours constant monitoring – is that really necessary?

The duration spent on social media defers from one to another and is dependent on 2 simple factors:

#1: The social media tools your company is using

Some tools require more time to monitor (e.g. Facebook and Twitter) compared to others (e.g. blogs) as tools such as Facebook has a lot more interactivity going on as compared to blogs. Also depending on the size of your network, you may need to spend more time replying to posts, @mentions and comments left by your followers or readers.

The more tools you use will definitely take up more time so be selective! Use only those that matters most for your business and concentrate on them first!

#2: What social media is used for (i.e. its intended purpose)

This goes all the way back to your company’s objectives in utilizing social media in the first place. Is it used to disseminate information? Is it used to promote your products / services? It is used to listen to what’s hot and not? It is used to engage with your customers? Is it used to attract new customers? Is it used to obtain feedback? Your reasons will determine how long you would want to spend on social media. If you’re just wanting to disseminate information, chances are, you’ll only need to spend time on content creation while if you’re there to listen to complains, you may want to play a more active role.

Be clear of what you want to achieve with social media networks as you won’t be able to do everything at one go especially if you’re new to it.

Closing Thoughts

As simple as it seems, most companies intend to dive into the sea of social media tools without first understanding what is required and whether it is really necessary. Not every business requires a blog and not every business have to be on Twitter.

Know your goals and no longer you’ll feel that time is never enough on social media. Know why you’re doing it and no longer you’ll feel that the results does not justify your time.

Coming up next: How to manage your time on social media?