This question has been popping up quite a lot in my recent conversations with clients and friends alike – how much is too much and how do one estimate accordingly? Some companies swear by 1-hour daily while some go with 24-hours constant monitoring – is that really necessary?
The duration spent on social media defers from one to another and is dependent on 2 simple factors:
#1: The social media tools your company is using
Some tools require more time to monitor (e.g. Facebook and Twitter) compared to others (e.g. blogs) as tools such as Facebook has a lot more interactivity going on as compared to blogs. Also depending on the size of your network, you may need to spend more time replying to posts, @mentions and comments left by your followers or readers.
The more tools you use will definitely take up more time so be selective! Use only those that matters most for your business and concentrate on them first!
#2: What social media is used for (i.e. its intended purpose)
This goes all the way back to your company’s objectives in utilizing social media in the first place. Is it used to disseminate information? Is it used to promote your products / services? It is used to listen to what’s hot and not? It is used to engage with your customers? Is it used to attract new customers? Is it used to obtain feedback? Your reasons will determine how long you would want to spend on social media. If you’re just wanting to disseminate information, chances are, you’ll only need to spend time on content creation while if you’re there to listen to complains, you may want to play a more active role.
Be clear of what you want to achieve with social media networks as you won’t be able to do everything at one go especially if you’re new to it.
As simple as it seems, most companies intend to dive into the sea of social media tools without first understanding what is required and whether it is really necessary. Not every business requires a blog and not every business have to be on Twitter.
Know your goals and no longer you’ll feel that time is never enough on social media. Know why you’re doing it and no longer you’ll feel that the results does not justify your time.
Coming up next: How to manage your time on social media?